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Cookies Notice for the Therapy Platform and supporting sites

The therapy platform uses cookies to secure the website for patients and to improve their experience. This page explains what cookies are, how we use them and how you can manage them.

1. What is a cookie?


Cookies are small pieces of information, normally consisting of just letters and numbers, which online services provide when you visit their website. It is normal for websites to use cookies and they help to improve the visitor’s experience and can improve security.

2. How we use cookies

Ieso uses cookies in several ways, to:

  • Identify you when you visit the site;
  • Protect against cyber attacks;
  • Track what you have done on the site.

We don’t pass or sell on information collected by cookies within the therapy platform, except where required by law.

3. Your choices for how we use cookies

You can block cookies and delete existing cookies from your browser, but this will affect your experience of our therapy platform.

Information on how to restrict or block cookies through some or more of the popular browsers can be found here:

4. Cookies used in our therapy platform


The cookies we use within our therapy platform are essential for delivering an engaging and secure experience. Some cookies may vary slightly depending on the particular webpage the patient is on, but none are intrusive or pose a risk to patients’ privacy.

Strictly Necessary Cookies

Cookie Name

What is it used for?

_csrf

This cookie is present cross-site request forgery (CSRF) attacks, ensuring that only the legitimate user can submit forms and data requests on the website.

did

This cookie is used to uniquely identify devices accessing the website to enable enhanced security measures and user experience.

CookieScriptConsent

This cookie is used by Cookie-Script.com service to remember visitor cookie consent preference. It is necessary for Cookie-Script.com cookie banner to work properly.

did_compat

This cookie is used for maintaining compatibility and ensuring consistent user identification across different systems or platforms.

auth0_compat

This cookie is used to ensure that a user remains authenticated when transitioning between different applications or services, helping to maintain a seamless user experience without requiring repeated logins.

__cf_bm

This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of website.

_ga_3ZPLW50CPM

This cookie is used by Google Analytics to persist session state.

_ga

This cookie name is associated with Google Universal Analytics - which is a significant update to Google's more commonly used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports.

Third-party cookies

Source

Description

Launch Darkly

Various functional cookies enabling us to roll out new features to deliver a reliable service and ensure they improve care.

New Relic

Various functional cookies for application telemetry which enables us to deliver a reliable service and build better experiences for users.

auth0

This cookie is used to store the state of the sign in process. Use dependent on arrival pathway.

ai_authUser

This cookie is used to store the state of the sign in process. Use dependent on arrival pathway.

ai_session

This cookie allows the collection of website performance data to ensure it is operating efficiently. The service is provided by Application Insights and the data stored allows us to identify and resolve performance issues should they occur on the site. Use dependent on arrival pathway.

ai_user

This cookie allows the collection of website performance data to ensure it is operating efficiently. The service is provided by Application Insights and the data stored allows us to identify and resolve performance issues should they occur on the site. The cookie holds a unique value for the user’s browser session which allows application telemetry. Use dependent on arrival pathway.

auth0.is.authenticated

This cookie is used to identify if the users is currently authenticated. Use dependent on arrival pathway.

__legacy_auth0.is.authenticated

This cookie is the legacy version of the avoid cookie. Use dependent on arrival pathway.

If you require more details about any specific third-party cookies, please email us at info@iesohealth.com  

What happens if I restrict cookies?

Restricting the use of cookies won’t stop the basic website from working, but it will prevent you from using any functionality that requires logging in or, in some cases, creating an account. We also won't be able to customise any content for you, and we won't be able to include your browsing in the statistics we collect about how visitors use our website. We use analytics to understand how all our visitors are using the site, and to make improvements to the user experience.