Experiencing anxiety, low mood or worry?
NHS patients in Surrey can access free video cognitive behavioural therapy (CBT). You can self-refer without needing to see your GP first.
What is video therapy?
One-to-one video session with your matched therapist
Flexible appointments to suit you
(7 days a week, 6am-11pm)
No long wait times
Access support in 7 days
No need to see a GP first you self-refer direct
Confidential
Therapy sessions take place via ieso’s secure online platform
No travel required
Sessions can take place anywhere you feel most comfortable, so there is no need to travel to your appointment
All you need is an internet-enabled device
(Smartphone, tablet or laptop)
What to expect?
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Video therapy is similar to face-to-face therapy, only instead of talking to a therapist in the same room you will meet via a secure video call.
Before each session, your therapist will check in with how you are, so we can tailor your treatment to be as effective as possible.
Between sessions, we’ll ask you to keep a journal and do thinking exercises to help develop positive, long-term habits.
Welcome to your therapy room
A confidential space where you will meet with your therapist and message in between your sessions.
Stay connected
We know emails often get lost or missed when sitting in our inbox, which is why we will contact you through SMS. You can choose and book your therapy sessions once you self-refer, with your first one-to-one session taking place in a matter of days.
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All of your messages in one place
Send and receive messages and documents with your therapist outside of your video sessions, so everything can be easily found in one place.
What people say
We’ve helped thousands of people feel better. Here are their stories of recovery and growth.
I felt comfortable taking with my therapist. The homework I had made sense, and it did help... and it continues to help. We explored my past, and I became more aware of my triggers and began to analyse my fears more productively.
The weekly sessions were structured and focused. The exercises really helped me understand how my brain was working in a negative way. I was able to think through the sessions with no pressure.
I found joining sessions on my phone simple and easy. It also allowed me to work therapy around my life, as you can pick a suitable day and time for you.
The activities helped me to understand the cycle I was in and gave me the skills to learn how to get out of that cycle.
Everything was carried out with the utmost professionalism. My therapist was kind, patient and at no point did I feel uncomfortable explaining my situation.
Typed therapy worked well for me. I could arrange the sessions at a time that suited me. I felt at ease in my own home so was able to be open and honest without feeling judged
Supporting people in Surrey
ieso is working in partnership with NHS Talking Therapies in Surrey to support people experiencing mental health symptoms. The service we provide is free for NHS patients who are registered with a GP in Surrey.
How do I know if video therapy is right for me?
Find it easier to open up more when being able to see your therapist visually, hear their voice, and take in visual cues
If you prefer to learn audibly
Can find a quiet space to have a video call
Can have control of voice differentiation capabilities – suitable for people with accessibility requirements
Cannot attend sessions that require travelling / leaving your home
Begin your therapy in four steps
1. Refer and register
Referring directly with ieso allows you to access online therapy quickly and easily without the need to visit your GP. Once you have referred and activated your account, complete your questionnaires. We will then find the best therapist for your needs.
2. Start therapy
Your therapist will create a treatment programme designed just for you and will help you set goals, break down problems and change unhelpful thoughts and behaviour patterns.
3. Practise
Between sessions you’ll use the new skills your therapist has taught you in real life. Your therapist will track your progress using questionnaires.
4. See results
Your therapist will help you monitor change and target the most persistent and upsetting areas.
What we treat
From trouble sleeping to anxiety to depression, mental health problems can affect many of us in different ways. ieso therapists treat a range of common mental health symptoms.
People often ask us...
It’s natural to have an interest in your treatment. People often want to know what we do, how it works and whether it will work for them. Here’s our take on some of the questions we often come across.
You will receive an SMS with a link to select a session time that suits you, and to book your first session with your clinician. All future sessions after your initial one will be arranged and confirmed with your clinician via messaging in the therapy room. Nothing else will be required of you (other than to make a note in your own diary of the day and time agreed with your clinician). Your first session is usually a maximum of 10 working days from sign-up (though in very busy periods it can take a little longer).
Session appointments are available 7 days a week, from 6am – 11pm so you can find a time that works best around you and your current commitments. It may be helpful when booking your first session to find a regular time that fits around your daily commitments, as this will likely be your ongoing session time for future sessions.
You will meet your therapist online at a time that suits you, so you can attend treatment sessions from wherever you want. This means you won't have to travel, take time off work or explain your situation to your employer.
We totally understand that when you just want some help, completing questionnaires can be frustrating. We wish there was another effective way. Unfortunately, we can’t safely allocate you a clinician and start your treatment until all the assigned questionnaires are complete.
The questionnaires help your clinician understand you and your current state of mind. And they’ll help you to check your progress and flag up any problems. The NHS also requires everyone to complete these questionnaires. This is why, throughout your therapy, you'll be asked to complete the questionnaires before each session.
In many areas of the UK our service is free for NHS patients.
You can quickly check here if our therapy is available in your area.
If it is, then you simply have to visit your GP to ask them to refer you to us, or – in some areas, such as Surrey, Rotherham, Western Isles, Shetland and Orkney – you’ll be able to save time and refer yourself directly.
After your therapy sessions have ended, you’ll be able to log in to the ieso site for 20 years after discharge, allowing you to access all of your sessions, messages and goals to remind yourself of the skills you’ve learnt. If you find yourself feeling worse again or experiencing new difficulties, you can go back and use this information. However, you are welcome to return to therapy if you are still struggling. *
*Provided you’re still registered with a GP in an area where we’re contracted by the NHS.
The platform is simple to navigate, so even if you don’t consider yourself an expert in technology, if you can surf the internet you’ll be okay. Our therapy is accessible via computer, tablet or smartphone. When you first log into the ieso platform there are helpful guides which you may wish to read before you start your therapy sessions, including “Online therapy guidelines”. Our Patient Services team are available to help if you have any issues with the platform, Monday-Friday, 9am-5:30pm.
ieso doesn’t provide a pre-set number of sessions. We offer you the right number of sessions needed for your treatment. Practicing the CBT techniques, you will learn between therapy sessions will help you feel the benefit more quickly. But, as a rough guide, we can typically address mental health issues like anxiety and depression in 4-8 sessions.
Supporting people in Surrey
ieso is working in partnership with NHS Talking Therapies in Surrey to support people experiencing mental health symptoms. The service we provide is free for NHS patients who are registered with a GP in Surrey.